PRIVACY POLICY

1. Introduction

GURI Freight Pty Ltd (ABN 99 696 698 334, ACN 696 698 334) ("we", "us", "our") is committed to protecting the privacy of personal information we collect, use, and disclose in accordance with the Australian Privacy Act 1988 (Cth) ("Privacy Act") and the Australian Privacy Principles ("APPs").

This Privacy Policy describes how we handle personal information and your rights regarding that information. By using our services or website (gurifreightpty.space), you consent to the practices described in this policy.

2. Information We Collect

We may collect the following types of personal information:

• Name, address, email address, and phone number
• Business name, ABN, and position/title
• Freight and shipping details (pickup/delivery addresses, cargo descriptions)
• Payment and billing information
• Website usage data, including IP address, browser type, and pages visited
• Communications and correspondence with us
• Any other information you provide to us voluntarily

3. How We Collect Information

We collect personal information through:

• Direct interactions when you contact us, request a quote, or use our services
• Our website contact forms and enquiry submissions
• Email, telephone, and in-person communications
• Cookies and similar tracking technologies on our website
• Third parties such as business partners and referral sources

4. Purpose of Collection

We collect and use personal information for the following purposes:

• To provide, manage, and improve our freight and logistics services
• To process quotes, bookings, and payments
• To communicate with you about your shipments and our services
• To comply with legal and regulatory obligations
• To resolve disputes and enforce our agreements
• To improve our website, services, and customer experience
• For internal record keeping and administrative purposes

5. Disclosure of Information

We may disclose your personal information to:

• Our employees, contractors, and service providers involved in delivering our services
• Transport and logistics partners necessary to fulfil shipments
• Professional advisors (accountants, lawyers, auditors)
• Government authorities and regulatory bodies when required by law
• Insurance providers in connection with claims

We will not sell, rent, or trade your personal information to third parties for marketing purposes.

6. Data Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. Security measures include encryption, access controls, secure storage facilities, and staff training. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

7. Cookies and Website Tracking

Our website may use cookies and similar technologies to improve your browsing experience and analyse site usage. You can configure your browser to refuse cookies, although this may affect website functionality. We may use analytics services that collect anonymised data about website visits and interactions.

8. Access and Correction

Under the APPs, you have the right to request access to the personal information we hold about you and to request corrections if it is inaccurate, incomplete, or out of date. To make such a request, please contact us using the details below. We will respond to your request within a reasonable timeframe and may require identity verification before processing your request.

9. Overseas Disclosure

In the course of providing our services, we may disclose personal information to overseas recipients (for example, international freight partners). Before doing so, we will take reasonable steps to ensure the recipient handles your information in accordance with the APPs, or you consent to the transfer.

10. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. When personal information is no longer needed, we will take reasonable steps to destroy or de-identify it.

11. Complaints

If you believe we have breached the APPs or mishandled your personal information, you may lodge a complaint with us using the contact details below. We will investigate all complaints and respond within 30 days.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

13. Contact Us

If you have any questions about this Privacy Policy or wish to make a request regarding your personal information, please contact us: